FAQ / CONTACT US
FAQ / CONTACT US
LIVE EVENT FAQs
What steps are you taking to prevent the spread of COVID-19 and ensure the safety of participants?
The DC™ Super Hero Run holds the safety of our staff, participants, volunteers, and attendees above all else. To ensure our event is as safe as possible, and you are comfortable both on and off the course, we’ll be implementing enhanced safety measures, and will provide a comprehensive list of measures to reference well in advance of event day. Our team continues to work in direct coordination with local public health authorities to meet or exceed all local guidance, rules, and regulations. In the event that we cancel the live event due to COVID-19 or any of its variants (the “Pandemic”) and/or governmental restrictions put in place as a result of or in connection with the Pandemic which make the live race unfeasible or impractical to run, each registrant will have the option of receiving a refund, deferring fees paid to the next year’s race, or applying the fees to entry into a virtual race, where we’ll mail your goodie bag right to your door.
Where can I check to see if I'm registered?
Are strollers allowed?
Unfortunately no, baby carriers or strollers of any sort are not allowed on the course. This includes but is not limited to regular push strollers, umbrella strollers, jogging stroller, prams, wraps, backpacks, Bjorn’s, soft carriers, slings and wagons. However, we encourage spectators to bring the little ones to help cheer on the runners!
Where can I find a size chart for the participant t-shirts?
VIRTUAL EVENT FAQs
Where can I run/walk?
Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.
What items are included with the DC™ Super Hero Virtual Run?
The DC™ Super Hero Virtual Run includes an official race shirt and finisher’s medal of your chosen hero, plus a virtual bib!
When do I need to complete my run?
You can complete your run anytime. Once you complete your run, you can log your results online starting on June 1, 2022. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by December 31st.
How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate*.
*Finisher’s certificates will be available starting on June 1, 2022.
When will my packet ship?
Packets will begin shipping at the end of May. After that time, runners can expect to see their goodie bag arrive within 3-4 weeks of registering.
Do I need to submit results to get a medal?
No. Your medal will be mailed to you with your packet after you register!
Do you ship internationally?
The DC™ Super Hero Virtual Run is currently available only for addresses within the United States, including Alaska and Hawaii*.
*Shipments to Alaska and Hawaii will incur an additional shipping fee.
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
If you have any questions about the DC™ Super Hero Run, please email us at firstname.lastname@example.org.